Shipping policy

🚚 Shipping Policy — Utsa Closet

Thank you for shopping at Utsa Closet! We strive to deliver your fashion favorites safely and as quickly as possible. Below are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time

  • All orders are processed within 1 to 2 business days (excluding weekends and public holidays) after receiving your order confirmation.

  • You will receive a notification when your order has been dispatched with tracking details (if applicable).

2. Shipping Rates & Delivery Estimates

Shipping charges for your order  FREE

3. Cash on Delivery (COD) & Pre-Payments

  • Cash on Delivery (COD): Available for selected locations. Please ensure someone is available at the delivery address to make the cash payment upon receiving the parcel.

  • Prepaid Orders: Processed immediately for faster dispatch.

4. Shipment Tracking & Delivery Process

  • Once your order is shipped, we will provide you with a tracking link or consignment number via email/WhatsApp/SMS.

  • The courier service will attempt delivery up to 2–3 times. If unfulfilled due to an incorrect address or phone unreachability, the parcel will be returned to us, and re-shipping charges may apply.

5. Damages & Lost Packages

  • Utsa Closet is not directly liable for products damaged or lost during transit, but we are here to help!

  • If you receive your package damaged or tampered with, please take a clear unboxing photo/video and contact to the supplier within 12 – 24 hours of delivery so supplier can resolve the issue with our logistics partner.

6. Contact & Support

If you have any questions about the shipping status of your order, please contact us at:

  • Email: utsacloset@gmail.com

  • WhatsApp: 9804253380